Privacy Policy
A-1 Trade & Loan Ltd.
2641 Commercial Drive, Vancouver, BC, Canada
Effective date: April 27, 2026
A-1 Trade & Loan Ltd. ("we," "us," "A-1") operates a1tradeandloan.com and sells merchandise through eBay, Reverb, Facebook Marketplace, and our own website. We respect your privacy and are committed to handling personal information responsibly under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you interact with our website, online stores, or in-store services, we may collect: contact information you provide voluntarily (name, email address, phone number, mailing address); order and transaction information necessary to fulfill purchases; information you provide when contacting us with questions; and standard web analytics from our hosting provider (Wix), including IP addresses, browser type, and pages visited.
We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
How we use your information
We use the information we collect to process and fulfill your orders, respond to your inquiries, communicate with you about your account or transactions, comply with legal obligations including BC's Pawnbrokers and Second-Hand Dealers Regulation, and improve our website and services.
How we share information
We do not sell your personal information. We share information only when necessary: with third-party services that help us operate (payment processors, shipping carriers, e-commerce platforms), with law enforcement when legally required, or to protect our legal rights or the safety of others.
Data retention
We retain personal information only for as long as needed for the purposes described above or as required by law. Transaction records are retained for a minimum of seven years to comply with Canadian tax and business record-keeping requirements.
Your rights
Under PIPA and PIPEDA, you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent for future use of your information (subject to legal and contractual restrictions), and file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
Cookies and tracking
Our website uses cookies and similar technologies through our hosting provider, Wix. These help the site function and provide basic analytics. You can disable cookies in your browser settings, though some site features may not work correctly.
Third-party platforms
When you make purchases through eBay, Reverb, Facebook Marketplace, or other third-party platforms where we list items, those platforms have their own privacy policies that govern how they handle your information. We encourage you to review them.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised.
Contact us
For questions about this Privacy Policy or to exercise your rights:
A-1 Trade & Loan Ltd.
2641 Commercial Drive
Vancouver, BC V5N 4C1
Canada
Email: info@a1tradeandloan.com
Phone: 604-875-8005